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Amazon FBA: Common Errors
Fulfillment by Amazon (FBA) Guides
Setup | Integration Settings | Products and Shipping | Canceling Orders and Removal Requests | Limitations and Special Features | Common FBA Errors | Sending Orders for Fulfillment
IN THIS GUIDE
Errors When Setting up the Integration
Errors When Sending Orders to FBA
E'er get an error with your FBA integration that you can't effigy out how to fix? We hear nigh these errors from our customers all the time and have added some of the more common ones here for your reference and so y'all tin can troubleshoot and fix issues that come up up from time to time on your own.
For errors that occur with other integrations, please refer to the main Common Errors guide.
Errors When Setting upward the Integration
Access to Sellers List Denied
Invalid Seller Account Type
WHAT IT Means
Amazon requires that your seller account exist eligible for MWS to connect to outside integrations similar ours. If you go this error when trying to connect to the integration, information technology means your business relationship is not eligible and you don't have the right permissions.
WHAT CAUSED It
Your settings in Amazon don't meet their requirements to connect to the integration.
HOW TO Gear up IT
Register your account for MWS and ensure it meets Amazon's requirements. This has to be washed in Amazon and cannot be fixed by Lodge Desk.
Admission to Sellers List Denied
WHAT Information technology MEANS
If yous try to submit an social club after already connecting to the integration and go this mistake, information technology may mean that you lot don't accept the right API permissions inside your seller business relationship however.
HOW TO Set up Information technology
Contact Amazon to find out how to go the right permissions.
Errors When Sending Orders to FBA
All Lodge Items Skipped
Invalid SKU
Commitment Option Unavailable
SIPS Invalid Request
SellerId Invalid
If FBA throws and mistake and won't accept an social club you are trying to ship, you lot tin can bank check two places for a little more than information about what the trouble is.
Starting time, whorl downward to the Order History near the bottom of the order page and read the fault bulletin.
2d, click on the Amazon FBA Preview button.
This volition show a message from FBA at the summit of the order folio with more details near the situation.
Destination Accost Country Code Invalid
WHAT It MEANS
The aircraft country on the order doesn't lucifer the FBA region.
WHAT CAUSED It
The shipping address is incompatible with the FBA warehouse either due to your FBA account settings or to their specific policies for the region.
Send the club to the FBA region that supports the shipping state.
If the aircraft address on the order matches the FBA region and the error is more than specific, like "Value FRA for parameter CountryCode is invalid", double bank check that the shipping address land code is correct and only two digits.
FYI
Some FBA regions will ship internationally if you lot have consign enabled with them, however they volition typically just ship media items. If any other items are included in the order, they won't accept the order. Contact FBA for more details most what international aircraft might be available for the regions you utilise.
All Order Items Skipped
WHAT It MEANS
FBA doesn't see whatever items in the lodge. To confirm this, click the Amazon FBA Preview push. The message from FBA will usually say "No items plant to send."
WHAT Caused Information technology
Some or all of the items in the order practise not have a SKU. Even if the product names are included in the order, without a SKU, FBA doesn't know what items yous want them to fulfill.
HOW TO Set It
Click on the Item Name and add together the SKU. Resubmit the social club to FBA:
Invalid SKU
WHAT IT Ways
The SKU is wrong or the particular for that SKU is out of stock. Click the Amazon FBA Preview push button for more information.
WHAT Acquired Information technology
FBA either doesn't recognize the SKU existence sent to them or they don't take any inventory in stock for that item SKU.
HOW TO Prepare IT
Double check that your SKU is correct. If it isn't right, click on the Item Name and edit the SKU, then resubmit to FBA.
If information technology is correct and the inventory is out of stock or another bulletin is displayed on the preview, contact FBA for more help.
FYI
If the SKU in your shopping cart is different from the SKU FBA uses for the aforementioned item, y'all have a couple options to fix this before sending orders to FBA. To learn about your options, read the Product Code guide.
Commitment Option Unavailable
WHAT IT Means
FBA won't employ the shipping method selected for the order with the shipping accost. Click the Amazon FBA Preview button for more information.
The message from FBA will prove you lot which shipping methods, of the iii they use (Standard, Priority, Expedited) are unavailable for the accost on the order, saying DeliverySLAUnavailable:
WHAT CAUSED Information technology
FBA doesn't ship the specific methods specified to the address on the order. This is frequently the instance with PO boxes. In some cases, it could be that the accost is not correct.
HOW TO FIX IT
Check that the address is accurate. If it is, change the shipping method and resubmit the order to FBA. If neither of these resolve the consequence, contact FBA for more aid.
SIPS Invalid Asking
WHAT Information technology Ways
If you get a long technical fault like this that doesn't reveal any clues to the trouble, it may but be a temporary fault. Endeavor to resubmit the order and if that doesn't work, click the Amazon FBA Preview button for more data from FBA.
When it doesn't resubmit, it tends to be an error with the shipping method and/or aircraft address.
WHAT CAUSED IT
Sometimes there is an interruption in the connectedness between services which can occasionally cause an fault like this.
If information technology turns out to be a shipping method or address mistake instead, it will likely mean that either FBA won't use the shipping method on the society for the shipping address or the shipping address has a state or state/province code that FBA doesn't recognize or back up.
HOW TO FIX IT
Wait a couple of minutes and resubmit the gild. If it was temporary, the society should submit the second time without whatsoever problems.
If the order doesn't submit the second fourth dimension, click the Amazon FBA Preview button for more than information. If the preview info from FBA comes back with shipping methods listed, check to make sure the shipping method on the club isn't the problem. If it is, change the aircraft method and resubmit.
If neither of the above happen, check that the aircraft accost doesn't have anything abnormal or unnecessary in it, such as an international province lawmaking.
If the preview gives a different bulletin or yous are unable to figure it out, contact Order Desk or Amazon FBA for assistance. We are happy to await for anything off about the society only will typically still suggest contacting FBA to observe out what the mistake means.
SellerId Invalid
WHAT Information technology MEANS
Click on the Amazon FBA Preview button for more information. If the message is "Seller is non registered for Basic Fulfillment", there is a problem with your Seller account at Amazon.
WHAT CAUSED IT
This is a seller upshot and is not related to anything with the order itself, typically caused by the seller account being on the wrong programme.
HOW TO FIX IT
Cheque that your account is fix properly and on the correct payment plan with FBA. Contact FBA for more help if this doesn't resolve the effect.
Click through to the next guide in the FBA series: Sending Orders for Fulfillment.
Source: https://help.orderdesk.com/article/258-common-fba-errors
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